Last Updated: August 7, 2026
Thank you for supporting Nelly Godswill and our creative work.
This Refund & Returns Policy explains how refunds, returns, and cancellations may be handled for products purchased through nellygodswill.com.
1. Digital Products and Ebooks
Because digital products such as ebooks and downloadable materials can generally be accessed immediately after purchase, digital products may be non-refundable after successful delivery or download, except where a refund is required by applicable law or where there is a genuine technical problem with the purchased product.
If you experience a problem accessing a digital product you purchased, please contact us so that we can investigate and, where appropriate, provide a replacement file or another reasonable solution.
2. Damaged or Incorrect Physical Products
If physical books or other physical products become available through the Website, please contact us if:
- You received the wrong product
- The product arrived damaged
- Your order is materially different from what you purchased
Please contact us as soon as reasonably possible after receiving the order and provide details of the issue.
Where appropriate, we may offer a replacement, refund, or another suitable resolution.
3. Change-of-Mind Purchases
For digital products, refunds for change-of-mind purchases may not be available once the product has been delivered or accessed, subject to applicable consumer protection laws.
For physical products, any return or cancellation rights will depend on the circumstances and applicable law.
4. Refund Requests
To request a refund or report a problem with an order, contact us through the Contact page and provide:
- Your name
- Order number, where applicable
- Product purchased
- Date of purchase
- Description of the problem
- Any supporting information or images where relevant
We will review the request and respond within a reasonable period.
5. Payment Processing
Payments may be processed through third-party payment providers when our online store is active.
Refunds, where approved, may be processed through the original payment method where technically and legally possible.
6. Policy Changes
We may update this Refund & Returns Policy when our products, payment systems, or business practices change.
The updated version will be published on this page with a revised “Last Updated” date.
7. Contact
For refund or return questions, please contact us through the Contact page on:
nellygodswill.com